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Terms and Conditions


  1. Introduction and Agreement

This website is owned and operated by World 4 Pets Pty Ltd (ABN 45 101 083 890) trading as World 4 Pets under the domain name "". Please read this Agreement carefully. This Agreement applies to all users of websites owned by World 4 Pets Pty Ltd. Users are hereinafter referred to as customers or ‘you’, and World 4 Pets Pty Ltd referred to the business or the company, or the terms ‘we’, ‘us’ and ‘our’.

When you use any current or future version of the site, you also will be subject to the terms and conditions of this Agreement. Please read this Agreement before accessing our website. We may, from time to time, modify the terms of this Agreement. You can review the most current version of the Agreement at any time on this page. Your use of the site following any such modification constitutes your agreement to the terms of the modified Agreement. You should visit this page periodically to learn of any changes to this Agreement.

By proceeding and placing an order with us you agree to our terms and conditions and understand the content within.


  1. Stock Availability

Due to a high turnover and having two retail stores, our stock levels are constantly changing. If an item is out of stock at the time of your order, we will endeavour to have the item within two business days and off to you on the third, if not sooner. If there is any further delay expected, you will be contacted by a staff member and notified. You may also be offered an alternative product, store credit or refund. We do not hold responsibility for manufacturers or suppliers being sold out of certain products or having prolonged stock delays.


  1. Fresh & Frozen Goods

We pride ourselves in the quality of our fresh products, which are all sourced from reputable Australian sources. All meat packaging and handling is done in a cool, clean environment that applies high food safety standards and practices. All fresh and frozen goods are packaged in a facility endorsed by the NSW Food Authority.

If you have placed an order of fresh and/or frozen products through our site, your order will be shipped by a third party refrigerated courier. The majority of products ordered online will be sent frozen. This is to ensure the freshness of the product when it arrives to you.


     4. Products

Certain products may be available exclusively at our retail stores or online through our website.

We reserve the right to limit the sales of our products to any person. We also reserve the right to limit the quantities of any products that we offer.

We have made every effort to describe and display products as accurately as possible. All descriptions of products are subject to change without notice.  We may discontinue any product at any time.


  1. Pricing

All advertised prices include GST and are in Australian dollars.

Prices are subject to change and we reserve the right to do so without notice. If you have placed an order with us and not yet paid, the price on the date of the order will be honoured.


  1. Payment Methods

Payment for all Products and Services must be by credit or debit card or any other payment method listed on the online checkout page of the site.

You agree to provide current and accurate purchase and account information for all purchases made in store and online.

Orders will be charged to your nominated payment method. It is your responsibility to ensure your accepted payment method details are valid and up to date. It is your responsibility to ensure that sufficient funds are available at the time of payment processing.


  1. Privacy

Our customers are important to us, so we maintain a thorough commitment to your privacy and protecting your personal information.

We collect personal information in order to conduct our ecommerce business. Personal information collected includes your name, address, email and phone number. All information we collect is done so in a lawful manner and we are bound by the Privacy Act 1998.

We do not store credit card numbers or any other payment details.

We do not share personal information including (but not limited to); phone numbers, email addresses, your postal address or payment details, with any third party.


  1. Third Party links

Links on this site may direct you to third party websites or content that are not affiliated with us. We are not responsible for the accuracy of the content and we will not have any liability for any material, products, services or websites of third parties.

We are not liable for any damages related to the use or purchase of products or services made in connection with third party websites.

Any questions regarding third party products should be directed to the third party.


  1. Website Information

All information included on our website has been gathered from our manufacturers and suppliers of the product and to our knowledge is current, reliable, and accurate. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon soley for making decisions. Any reliance on the information on this site is done at your own risk.

Information and images on our website are for customer information and our use only, we do not give the right for any third party use of our descriptions or images.