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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please don't hesitate to contact us at

Do we pack our own meat?

We sure do!

All of our meat is sorted, packed, minced and personally checked by us in our very own meat processing facility, to the very best hygiene standards in temperature controlled conditions that have been certified by the NSW Food Authority.

Do we source meat from overseas?

No! Its that easy, all of our fresh meat, bones and organs are sourced here in Australia.

I have found a blue colour in my pet meat, what is it?

Not to worry! As a requirement set by the NSW Food Authority, pet meat must have a blue dye added. This blue dye is not often seen and is a completely harmless vegetable dye that is 100% safe for consumption and will not effect your pet in anyway. The reason that we have to add the dye is simply to distinguish pet meat from human meat.

Is your meat human grade?

We use a combination of both human grade and pet meat to make our products, but all of our meat is sold as pet meat only.

How is your fresh meat and bones delivered?

The majority of our meat and bones are delivered frozen, to ensure the freshness of the product when it arrives to you.

Our products are delivered state Wide in refrigerated vehicles.

Your order will be processed and packed in our refrigerated warehouse. Inside the box your products will be packed in an insulated bag and will include ice packs. It is then placed in a refrigerated vehicle for transport.

We do recommend unpacking your order and placing it in the fridge or freezer as soon as possible after it arrives. 

How do I defrost my meat and can I then re-freeze it?

We always recommend defrosting in the fridge to prevent bacteria growth. 

If you wish to re-freeze, then defrost in the fridge just enough to separate into portions then its ok to pop the meat back into the freezer.

Do you deliver to my area?

We do have restricted areas we can deliver our meat and bones to as they are sent via cold freight. Simply type your suburb into the pop up on the home screen, in the search at the bottom of the home screen, or you can check at the check out. As for orders not including meat and bones they are posted through Australia post.

We are currently only delivering within NSW and Queensland but will be expanding to more states in the near future.

How do I know when to expect my parcel?

Once you have placed your order, you will receive multiple updates. You will receive an email when your order has left us and is with the courier company. You will then receive a text message from the courier the night before your order is due to be delivered and then when your order has been delivered.

To see what days we deliver to your area and shipping costs please locate your postcode for NSW here and for QLD Here

How do I decide what bone is suitable for my dog?

It is not just the size of the bone that determines if a particular bone is suitable for your dog. You also need to factor in the dogs behaviour and chewing techniques. For example, large dogs can still have small bones if they are sensible and chew slowly and properly, but if they eat quickly or try to swallow food without chewing you are better off choosing a larger bone that requires the dog to chew.

How do I navigate the Subscription Portal?

For guidance on how to navigate the Subscription Portal, access our Subscribe and Save Guide here.